Inbound Call Support for Real Estate Company

Inbound Call Support for
Real Estate Company

Client Overview

An USA-based real estate company wanted to improve its efficiency in managing inbound inquiries from potential buyers, to sellers and leads.

Challenges

The client had a lot of calls to manage daily. They discovered that it was hard to handle the flow of inbound inquiries. They had to find a solution for their communication processes to be streamlined without losing out on the personal touch.

SOLUTION

To handle inbound calls, Wervas assigned a dedicated Virtual Assistant. We trained our VA on the client’s CRM system and real estate workflow so integration into their business operations was smooth. Here’s what we did:

Inbound Call Management: Calls were answered, potential buyers’ queries were addressed, and properties were viewed so that the buyers could get an idea of what they were buying. Urgent inquiries were also filtered and passed on to the sales team.

CRM Updates: Real-time logging of every interaction of the CRM made sure that new leads, follow-ups, and interest were kept updated.

Results & Metrics

Increase in Lead Conversion: This resulted in faster response times leading to a 30% increase in leads that converted to potential buyers.

Proper time Usage: Our Virtual Assistant helped the sales team tackle daily questions so that they could spend more time closing deals.

Improved Client Relationships: By giving personalized responses, we improved customer service and clients had better relationships with customers.

30%

Increased Conversion Rate

$5,000+

Monthly Cost Savings

89%

Inbound Call Handling Accuracy Rate

13%

Increase in overall revenue since switching to Wervas