How We Work

We are a full-service Virtual Assistant Agency that understands the value of time and is committed to delivering exceptional services.

We worked with the world’s best companies

Getting Started on Your First Day

Welcome to WERVAS! We’re excited to assist you! During the onboarding call, we will review all the essential information and ensure you have a smooth ride in day-to-day operations with your virtual assistant. Your assistant will be ready in less than 24 hours (except on weekends).

Meet Your
Assistant

Your assigned Account Manager will send you a calendar invite for a meeting with your assistant. We will discuss every operational task in detail for smooth execution.

System
Setup

Please let us know if we need to arrange any equipment or install tools before your agents start.

Training
Materials

We encourage you to contact us for access to our shared workspace, where you can store your training materials and track your assistant’s progress.

Work & Time Tracking

01. No Work No Pay

Our assistants log in and out every day, keeping things transparent. You will only be charged if your VA shows up for work. In the absence of dedicated assistants, we provide backup assistants for your convenience.

02. Timesheets

You can easily access timesheets and invoices through the Wervas Client Portal. Once you subscribe to any of our plans, we’ll set up your access.

03. Roll Over Hours

Usually, we do not roll over unused hours. However, for some special cases, we do roll over the unused hours of your next subscription cycle. We request you to contact your account manager in such cases.

*This benefit is limited and only available during an active subscription.

Workspace

Wervas Collaboration Workspace Tool

Use our project management platform (Basecamp or Asana) to collaborate with your assistant or team.

1. Assign tasks and deadlines for progress tracking.
2. Chat in real-time.
3. Make documents or link external files out of one place.
4. Your assistant sends you end-of-day reports.

Our Support team will be happy to set up a dedicated workspace for you if you wish.

Schedules, Holidays & Extra Hours

Holiday Policies

We only charge for working time, holiday leaves are not charged. Your assistant might not be available during public holidays such as Christmas, New Year, etc. You will receive a prior notice before any holiday your VA takes

Agent Leave Policies

If your assistant fails to turn up due to any unavoidable circumstances, we will provide you with a backup assistant for that day for your convenience.

Extra Work Hours

Used the entire monthly subscribed hours of your plan? Need more hours this month. No need to change your active monthly subscription, you can purchase extra hours under our ‘Pay As You Go’ plan. You can purchase additional hours from our website directly.

Parting
Ways

Substitute Your Assistant

If you are not happy with the work of your assistant, you can ask for a replacement whenever you want. To switch your assistant, contact your Account Manager, and we’ll do so within 48 hours. We’ll have a backup assistant to help your work proceed smoothly during the change.

Cancelling Your Subscription

We respect your decision not to continue with Wervas. If you no longer wish to continue with us, we will not hold you back. Please email us to cancel your subscription 48 hours before your next renewal date. As soon as we receive the request, we will cancel your subscription, and you won’t be charged anymore.

Data Security

We’re committed to preserving your confidential information and signing every necessary document before starting your work. All of our executives are from our in-house team who work from our corporate office situated in Kolkata, India. We duly sign agreements with all of our employees before hiring. We strictly do not recruit Freelancers to work for any of our clients. We follow the Secure Endpoint Security system for any type of data handling.

Let’s start your experience with WERVAS

Let’s get in touch

Client’s Feedback

Trusted by many
See what they say

Our client’s success is our motivation, discover the journeys that inspired us to keep pushing boundaries.

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I can't underscore enough their communication was and it was so useful to the entire process. They conveyed a professional website that has not just given the customer a reestablished feeling of certainty yet additionally had an enormous influence in helping them develop their business. Adaptable and understanding, the group made an interpretation of ambiguous solicitations into solid thoughts.

ERIN NEWMAN

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The name says all about their services. They have done 100% what I have asked for when somebody else was not able to. I have found them in a Virtual Assistants Review website. WERVAS Web team has unbelievable skills and I really look forward to working with this team for a long period of time. You are my go to people.

MAC NAYLOR

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Thank you very much to the WERVAS IT team. They gave me better services than my own hosting company. I am definitely keeping them as my personal Technical support assistant for a long time. For over a month I was very frustrated but they diagnosed that and fixed it within a matter of minutes. They are very kind and friendly. I highly recommend WERVAS to anyone.

MICHEAL HODGART

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They are awesome. The greatest benefits of working with WERVAS are their 24x7 support and quality. They guided me everytime I asked for and helped me personally and professionally. I am glad that I have found Team WERVAS as my VA. Thank you.

LIN BELL

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They have a wide range of in-house ability, which has demonstrated to be useful. We're certainly producing business based on what they're doing. Their marketing team is simply marvelous.

CHARLIE CREMER

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It has been a year since Roy has been helping me with almost everything, from searching for new properties, market research, emailing, accounts, and taxes. He is awesome. Thanks, Roy and Wervas for your help and support.

ADRIAN RIVERA

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Wervas has been helping me for nearly 1 year. The VA team that I have been working with are really experts, they’ve been very supportive and provided excellent support and suggestions. They always come up with the perfect solutions rather than the problems. I really feel that they care about my business and treat it like it is their own business. I will definitely recommend WERVAS to anyone that needs VA services

WILLIAM MCLAUGHLIN

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Outstanding experience!! I am so glad to have found WERVAS as my va. I have been working with this team for the last 6 months. I am an entrepreneur and they helped me a lot to expand my startup business. They take care of my Online Marketing, Social Media accounts, Web Development, Online research and many more. I highly recommend WERVAS for Startup businesses or Entrepreneurs with a long-term vision who are willing to put in the time and energy to find and train VAs for full-time work.

TAEKSOO LEE

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Wervas' Real Estate Virtual Assistant service exceeded my expectations. Their proactive approach and attention to detail made managing my workload a breeze. From scheduling to administrative tasks, they handled everything seamlessly, giving me more time to focus on closing deals. Highly recommend!

BARR MARYANN

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Outstanding in every way. Great comms and delivered all of my requirements. Though I am using a small plan for web development, but I am thinking to upgrade.

DAVID LUC

How We Work

We worked with the world’s best companies